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von Josu
Mo 11. Dez 2023, 18:55
Forum: General
Thema: problem with customer service (warranty)
Antworten: 5
Zugriffe: 3071
 
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Re: problem with customer service (warranty)

Looks like the phone was already sent some days ago but nobody told me. Not even the delivery company which had it on a paketshop ¬¬
von Josu
Mo 11. Dez 2023, 16:08
Forum: General
Thema: problem with customer service (warranty)
Antworten: 5
Zugriffe: 3071
 
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Re: problem with customer service (warranty)

Hi again.
I writed last week to info@phone-service-center.de which is the mail of the site I sent my volla X (where volla people prepared me the label) and I hadn't any answer.
Can you help me?
Regards
von Josu
Di 5. Dez 2023, 01:12
Forum: General
Thema: problem with customer service (warranty)
Antworten: 5
Zugriffe: 3071
 
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Re: problem with customer service (warranty)

Hi. I sent it to: Phone Service Stuttgart West Schloßstraße 100 70176 Stuttgart DEUTSCHLAND This is where people from support@volla.online asked me to send it on the ticket #7940 asked me to send it. I hand send in last two months some emails to this e-mail address but I didn't got any answer since ...
von Josu
So 3. Dez 2023, 22:23
Forum: General
Thema: problem with customer service (warranty)
Antworten: 5
Zugriffe: 3071
 
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problem with customer service (warranty)

Hi. I sent to repair my vollaphone X to volla. As I see in the track of post service It should had arrived on 28th september but I had writed several e-mails to volla customer service since then but I didn't received any answer since then. It had passed more than two months and I don't know if the p...
von Josu
Fr 22. Sep 2023, 23:40
Forum: General
Thema: Hardware problem with vollaphone X (warranty)
Antworten: 1
Zugriffe: 1342
 
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Re: Hardware problem with vollaphone X (warranty)

Wednesday I had received an answer from volla :D so the problem is solved :-)
von Josu
So 17. Sep 2023, 18:01
Forum: General
Thema: Hardware problem with vollaphone X (warranty)
Antworten: 1
Zugriffe: 1342
 
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Hardware problem with vollaphone X (warranty)

Hi. I have a hardware problem on my volla X, more precisely I have a problem to charge it (I've tested sereral chargers and several usb C wires with same result) and a gps problem. I wrote through https://volla.online/en/support/ more than one month ago but I didn't got any answer, just an automatic...

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