Telus Sim works. No ones answers why other Sims did not.

Just got my new phone [volla, x23] in canada, inserted sim from last device, texting works, web is working, [working before set wifi], but dialer doesnt connect, incoming doesn ring. Koodo [telus] lte provider (EDIT no - dont take lack of comment as lack of problem) Should I take from this lack of c...