please reply

[pomtidom]

Good day, and sorry for bothering you this way,

I would ask what the status / progression is of the replacement of my defective phone.

Marketing & social media dept. did send me an email that my phone has to be replaced because of a defective chip.

i reply'ed by mail at January 23 that I would like to receive a black phone with Volla OS: just like my defective device, and asked twice for an answer.

but i did'nt hear anything from volla phone, can you please find out what is happening? its over one and a half month now since i send my phone to volla.

Thanks in advance.


Ticket # 7869

[waldbursche]

Thank you for your contribution. I will pass it on to customer service.

[pomtidom]

Thanks !!!
That is a fast reply!

[pomtidom]

Good day again,

Great news: friday last week my phone has arrived.

without any prior notice...

Thanks.

[pomtidom]

P.s. Apologies for posting on the German forum section.