Have I created a backup of all my important data and files on an external storage medium and checked its restorability?
If "YES": then proceed with this checklist.
If "NO": create backups of all important data first!
When facing issues with the VollaOS operating system or individual applications, it is recommended to work through the following checklist before submitting a support request:
Step 1
Is my VollaOS up to date?
Here you can find the VollaOS version, Android version, upgrade date, and last source update.App Overview ->
Settings ->
System ->
Advanced ->
Updater
Listed updates newer than the currently installed one should be installed in chronological order.
Update VollaOS
--- Create/check backup of all important data
--- Ensure stable internet connection
--- Battery charge should be at least 70%
--- Remove SDcard
--- Settings - System - System updates - 3-point menu (top right) - Settings - Deactivate ‘Prioritise update process’
--- Settings - System - System updates - tap on the rotating arrow at the top right to check for updates
--- Ensure that the screen remains active (set ‘Coffeine’ in the quick start tiles by tapping ♾ several times)
--- Start the update process: Settings - System - System updates - ‘VollaOS xyz’ - Download
--- After successful download: Install and then restart
Step 2
Are my F-Droid applications up to date?
Step 3App Overview ->
F-Droid ->
Toolbar - Tasks (Bell Symbol) ->
Swipe down on screen:
At the top of the screen, "Package Source Update" should appear and after some update time (rotating arrow), a list of apps to be updated will appear and can be updated.
Are my Aurora-Store applications up to date?
(Attention: The AuroraStore itself is updated as an app via the F-Droid Store. If the AuroraStore does not start or anonymous login is not possible, please perform the F-Droid update -> Step 2 <- first.)
Here appears a list of all apps that can be updated by tapping "Update All" or individually tapping "Update" for each app. After downloading, a confirmation prompt to install may appear for each app, which must be confirmed.App Overview ->
Store ->
Updates
WARNING
To prevent "hostile takeover" of F-Droid-installed apps by the AuroraStore and to avoid FOSS apps being replaced by corresponding PlayStore apps (often containing trackers or Google services), please regularly under:
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AuroraStore - Settings (Gear icon top right) - Blocklist ManagementWorkaround if app search in AuroraStore temporarily fails:
If there are problems with anonymous login or error messages in AuroraStore:1. Open AuroraStore (previously grant the Aurora app permission to open links from play.google.com:
Settings - Apps - Aurora - Default Open - Check play.google.com)
2. Open Fennec browser
3. In the browser, open googleplaystore page
4. Search for desired app
5. Open the app's Google PlayStore page (common mistake:
trying to open the search results page in AuroraStore instead of the actual app page)
6. Browser's 3-dot menu and "Open with App"
7. AuroraStore opens with your app
8. Install
WARNING1. System settings - Apps - All Apps - Aurora
2. Force stop app
3. Storage and Cache
4. Clear cache and delete storage contents
5. Reopen AuroraStore and re-login anonymously.
It is strongly recommended NOT to update apps installed via F-Droid (e.g., Telegram, Signal) in the Aurora-Store and instead add them to the blocklist in AuroraStore settings. Otherwise, the FOSS app version will be replaced by the Google version of the affected app.
WARNING!
Before switching Signal app versions, make sure to create a backup within the app; otherwise, all chat histories will be lost. A downgrade including importing the Signal app backup (e.g., due to switching from the Google version to the FOSS version) is only possible after deleting all app data in system settings.
Step 4
Does the problem with this application (app) still exist?
Please perform the following steps AFTER CREATING A BACKUP OF APP DATA:
ATTENTION: This step deletes part or all user data and settings of the affected app. However, it may resolve severe issues. Please back up all user data/settings of the app externally beforehand.App Overview ->
Settings ->
Apps & Notifications ->
Show all (Number) Apps ->
Select affected app from the list ->
"Force Stop" ->
Storage and Cache ->
Clear Cache AND Delete Data
Now the app can be restarted in the launcher's app overview.
For issues with the Contacts app regarding database errors (missing entries, address book disappeared, etc.), you can find instructions for resetting the database here: https://cloud.hallo-welt-systeme.de/s/LT46ZwpA3LkjzDA
Step 5
Does the problem with the operating system or an application (app) still exist despite completing steps 1 to 4?
Restoring an earlier version of a faulty app or uninstalling a faulty update and updating the app again
1. Perform a data backup of the app
2. Reset the app to factory settings
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Settings - Apps - All Apps - Affected App3a. F-Droid Store:
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Settings (bottom right gear icon) - Manage Installed Apps - Select Affected App - Versions (List)or
3b. F-Droid Store:
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Settings (bottom right gear icon) - Manage Installed Apps - Select Affected App - Update Appinstall the desired apk file from another source
4. Import app backups if necessary
Otherwise:
-> Check in system settings within the affected app's settings if all necessary permissions are granted
-> Check if you have enabled Safe Mode in system settings. This prevents various activities. Deactivate Safe Mode temporarily. If the problem is resolved, adjust Safe Mode settings accordingly.
-> Please use the forum's search function first to test any existing solutions: Forum
-> No solution found? Please start a new support request "New Topic" with a meaningful title here: VollaOS Forum
-> Need quick help?
Please visit our Volla User Community on Telegram: VollaUserCommunity on Telegram
Also available on Matrix: VollaUserCommunity on Matrix
Please use the search function there first and enter 2-3 keywords related to your issue. Many problems have already been discussed and resolved in the group.
Still no solution idea found?
Feel free to post a query in the Telegram or Matrix group (both groups are connected via bridge and all posts appear synchronously in both groups) and always include the VollaOS version, possibly the affected app, and your device model. Thank you.
Please remember that the Telegram group, the Matrix group, and the Volla forum are mainly maintained and supported by volunteer users. Therefore, we kindly ask you to work through the above checklist first and communicate politely and patiently in your support requests while carefully implementing the offered help to appreciate the work and time invested by the supporters. Thanks for using "Please" and "Thank you." We're happy to assist you.
-> Visit the help pages as well: https://volla.online/de/faqs/
-> If you suspect a serious issue, please contact customer service: https://volla.online/de/support/
We wish you much joy with your VollaPhone.