Hi
My Volla 22 was stolen two days ago and I need the IMEI number to report it to the police. However I didn´t find it on the box and elsewhere. Where can I find it? I tried to get in contact with Volla but they didn't respond me yet. I´m worried about my Volla and wonder if somehow they can unlock my phone and access to my data? I had my fingerprint and a pattern, it didn´t have the Volla security mode activated. Is it possible to track and find where's the phone?
But the most important question is the IMEI number, where do I get it?
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Before creating a topic or post, please follow our Binding Forum Rules.
Please inform us in your enquiry at least about
- Device model used
- Operating system version and last update
- Other hardware and software components that are related to the problem
- Affected app including version number
- Attempts already made to solve the problem
Before creating a topic or post, please follow our Binding Forum Rules.
Please inform us in your enquiry at least about
- Device model used
- Operating system version and last update
- Other hardware and software components that are related to the problem
- Affected app including version number
- Attempts already made to solve the problem
-
waldbursche
- Beiträge: 901
- Registriert: Mo 29. Mär 2021, 15:14
- Wohnort: SN - CZ - SK - HU - RO
- Volla Phone mit: Volla OS 13
- sonstiges Handy/iPhone mit Android Version/iOS Version: weitere VollaPhones mit Volla OS und Ubuntu Touch
Re: IMEI number, difficulty in communication with the staff
Hello,
I have forwarded your request to customer support.
I have forwarded your request to customer support.
Beste Grüße und eine gute Zeit - Best regards and a good time
Moderator des Forums
Hinweise? -> PN an mich
Mod of this forum
Notes? -> DM me
Moderator des Forums
Hinweise? -> PN an mich
Mod of this forum
Notes? -> DM me
Re: IMEI number, difficulty in communication with the staff
Dear user,
I am sorry to hear that your Volla Phone was stolen. You can find the IMEI numbers inside the device. For consistent data protection, we do not keep a database of serial numbers or EMEI numbers assigned to customers. Once a Volla Phone is shipped from our logistics provider, we have no information about what happens to the device: There are not even crash reports, nothing. An exception are some distributors who register IMEI numbers of devices, especially for export to Switzerland.
You may be able to ask your mobile operator if they have stored the IMEI number of the radio module your Volla Phone was registered with in the past.
Kind regards
Marc Aurel
I am sorry to hear that your Volla Phone was stolen. You can find the IMEI numbers inside the device. For consistent data protection, we do not keep a database of serial numbers or EMEI numbers assigned to customers. Once a Volla Phone is shipped from our logistics provider, we have no information about what happens to the device: There are not even crash reports, nothing. An exception are some distributors who register IMEI numbers of devices, especially for export to Switzerland.
You may be able to ask your mobile operator if they have stored the IMEI number of the radio module your Volla Phone was registered with in the past.
Kind regards
Marc Aurel