daveroo
Beiträge: 3
Registriert: Mo 6. Sep 2021, 17:04
Volla Phone mit: Volla OS (Android 10)

Problems with Volla Phone in Canada

Hi,

Before ordering a Volla phone I was sure I'd determined that it was compatible with local frequencies on the west coast of Canada (B5 on Koodo and telus, and B5 and B7 on telus) and I'm able to connect with either Koodo or telus (strong signal and either 4G or LTE). But I'm only able to send/receive text message and use internet (web browsing works). I can't send or receive phone calls. I upgraded to Android 10, and I compared phone info between my current phone, Google Pixel 4, and the Volla phone (using *#*#4636#*#* to get details). And I can see that data is "connected" and Voice is "in service". One difference I've noticed is that, by default, the "mobile measurement info" section shows LTE on my Pixel and GSM on the Volla phone. I experimented with changing the preferred network type on the Volla phone and was able to get "LTE" showing up in the "mobile measurement info", but it didn't seem to make any difference.

Also, the IMS status is "unregistered" on the Volla phone, and "registered" on the Pixel 4 (which gives Voice over LTE). So I'm guessing that this could be an issue with Voice over LTE not being available on the Volla phone.

I've spoken with Koodo and telus and went to a local company that specializes in telephony, and they all said that it should be working.

I don't understand cellular communications well enough to take this any further so I'm hoping that someone here can offer some suggestions.
whatever654
Beiträge: 1
Registriert: Fr 10. Sep 2021, 17:13
Volla Phone mit: Volla OS (Android 10)

Re: Problems with Volla Phone in Canada

I am with Virgin Mobile in the GTA (which uses Bell infrastructure, I think they use B7). Got my Volla Phone earlier this year.
First, I needed my provider (Virgin) to change my IEMI numbers with them. I don't know if that applies to all providers (maybe depends on your contract?). Before they did that I could not get any calls.
I tried with Ubuntu Touch, telephony (calls, text, mobile data) didn't work at all.
Then switched to Volla OS (when it was still version 9). I got VoLTE - calls, text messages, and mobile data. No problem.
Later I upgraded to Volla OS 10 - again, no problem.
HTH.
daveroo
Beiträge: 3
Registriert: Mo 6. Sep 2021, 17:04
Volla Phone mit: Volla OS (Android 10)

Re: Problems with Volla Phone in Canada

Hi,

When I went to the telus office I asked if the IMEI had to be updated and they said no. But maybe they're mistaken about that (it kind of makes sense that it should be updated). I also wasn't able to get voLTE working. I'll go back to them with the information you've provided and see if that makes a difference.

Thanks much.
daveroo
Beiträge: 3
Registriert: Mo 6. Sep 2021, 17:04
Volla Phone mit: Volla OS (Android 10)

Re: Problems with Volla Phone in Canada

I tried again with the cell provider here, they reset the SIM registration, and I started the Volla phone, and they could see that the IMEI was correct. But still no voice - calling or receiving.
vincent.moroz
Beiträge: 5
Registriert: Mo 10. Mai 2021, 00:36

Re: Problems with Volla Phone in Canada

Interesting conversation. I was with Telus and could text/internet but not make or receive calls with my Volla. Same issue with Virgin (my current provider). How did you get Virgin to deal with your IMEI? Presently my Volla is denied connection to Virgin's network and I was forced to buy another phone to get service. Would love to be able to use my Volla again.
vincent.moroz
Beiträge: 5
Registriert: Mo 10. Mai 2021, 00:36

Re: Problems with Volla Phone in Canada

I should note I was able to use my Volla on Fido until they dropped B5 in June.

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