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Please inform us in your enquiry at least about
- Device model used
- Operating system version and last update
- Other hardware and software components that are related to the problem
- Affected app including version number
- Attempts already made to solve the problem
Edit: I just realized I had published this post in the wrong section, so I deleted it here and re-posted in modwls' discussion section.
Sorry for the inconvenience.
Mimmo